Frequently Asked Questions

A clear, well-lit photo with your pet's face visible and a simple background works best. Natural light is ideal. Check out our photo guide for detailed tips and examples.

If the blurriness is minor, it may still work. However, very blurry photos will result in a less sharp print. We recommend using the sharpest photo you have. If you're unsure, email us the photo and we'll give you honest feedback.

Each product is designed for one pet. Multiple pets in a single photo will make each face quite small in the final product. We recommend ordering one product per pet for the best result.

A transparent PNG gives the cleanest die-cut edges for shaped pillows and is our factory's recommendation; a clean, solid-color background also works. Blankets and canvases print edge-to-edge, so the background is part of the print. Your image prints exactly as you upload it — we never alter it.

Upload the final image you want printed — it goes to our factory exactly as uploaded, with no edits. For shaped pillows, a high-resolution PNG with a transparent background gives the cleanest die-cut edges. For blankets and canvases, any high-resolution JPG, PNG or WebP (max 10MB) prints edge-to-edge, background included.

Sizes vary by product. Pillows come in 4 sizes from 30cm to 60cm. Blankets come in 3 sizes (40×60in to 70×80in) with a choice of 280g or 320g fabric weight. Canvas prints are a single 8×12in size. See the size selector on each product page for exact options and pricing.

Pillows use plush fabric with soft PP-cotton filling and an invisible zipper. Blankets use 100% polyester anti-pilling flannel. Canvas prints use high-quality linen canvas stretched on a solid wood frame.

Shaped pillows are cut along the outline of the image you upload — a transparent-background PNG (or a clean solid color) gives the sharpest shape. Very thin details like ears, tails, and sharp corners may appear slightly softer in the finished product. This is normal for custom-cut shapes.

Yes! After you upload your photo, you'll see a preview of exactly what will print — the file you approve is the file we send to the factory. You only pay when it looks right.

We begin production quickly, so changes may not always be possible. If you need to update your photo or preferences, contact us within 2 hours of placing your order and we'll do our best to accommodate.

You can upload any photo you like — it prints exactly as uploaded. If you're unsure whether a pose will work for a product shape, email us the photo before ordering and we'll give you honest feedback.

Production takes 2–5 business days, then shipping takes 7–12 business days for US orders. Total time from order to doorstep is typically 2–3 weeks.

Yes! We ship worldwide. US orders over $50 ship free. Canada is $7.99, and international shipping is $12.99. See our shipping policy for full details.

Once your order ships, you'll receive an email with a tracking number. You can also check your order status anytime on your account orders page.

We stand behind every product we make. If your order has a quality defect — like blurry printing, wrong item, or physical damage — we'll replace it or refund you. See our quality guarantee for details.

Quality defects include: blurry or faded printing, misaligned images, wrong product or size, physical damage (tears, stains), missing items, and significant color mismatch. Minor color differences between screen and print are normal.

Email us at contact@intapdap.com within 30 days of receiving your order. Include photos of the issue and your order number. We'll process your claim and send a replacement or refund.

Since each product is custom-made to your specifications, we can only accept returns for quality defects — not for changes of mind or personal preference. All quality issues are covered under our 30-day guarantee.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Apple Pay and Google Pay are also available at checkout.

Yes. All payments are processed through Stripe with full SSL encryption. Your card information is never stored on our servers. We never see or have access to your full card number.