Privacy Policy

{siteName} ("we", "us", or "our") operates the website at {siteUrl}. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We collect the following types of information:

• Account information: Email address when you sign in or create an account.
• Order information: Name, shipping address, and payment details when you place an order.
• Uploaded content: Pet photos you upload to create custom products.
• Usage data: Pages visited, browser type, and device information collected automatically.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and tracking information
• To create and deliver your custom pet pillow design
• To respond to your questions and support requests
• To improve our website and services
• To prevent fraud and ensure security

Your Uploaded Photos

Photos you upload are used solely for creating your custom product. We store your uploaded images securely and use them only to produce your order. We do not share your photos with third parties for marketing or any other purpose unrelated to fulfilling your order.

Payment Security

All payments are processed securely through Stripe. We never store your credit card number, CVV, or full payment details on our servers. Stripe is PCI DSS Level 1 certified, the highest level of payment security certification.

Third-Party Services

We use the following third-party services to operate our business:

• Stripe: Payment processing
• Cloudflare: Website hosting and content delivery
• Resend: Transactional email delivery

Each service has its own privacy policy governing how they handle your data.

Cookies

We use essential cookies to keep you signed in and remember your cart contents. We do not use tracking cookies or third-party advertising cookies.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications

To exercise any of these rights, please contact us at the email address below.

Data Retention

We retain your order information for as long as necessary to fulfill your order and comply with legal obligations. Uploaded photos are retained for 90 days after order completion to handle any quality issues or reprints, then automatically deleted.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.